200 Jln Sultan, Singapore 199018

[email protected]

Jln Sultan Garden

BUY NOW

Terms of Service

Effective Date: November 1, 2026

Welcome to the Terms of Service of Jln Sultan Garden. As a team of gardening lovers who believe every small patch of green deserves thoughtful care, we have spent over 6 years focusing on crafting reliable, user-friendly garden tools that fit both backyard hobbyists and daily home gardening routines. These terms govern your access to and use of our entire e-commerce platform, all services we provide, and every transaction you make on our website. By visiting our site, browsing our product collections, creating an account, or placing an order, you confirm that you are at least 18 years of age, or accessing our platform under the supervision of a parent or legal guardian, and that you fully agree to be bound by every provision outlined in this document. If you do not accept all these terms unreservedly, you must not access or use our website services. For any questions related to these terms, you may contact our team at [email protected], call us at +65 9272 3920, or visit our physical location at 200 Jln Sultan, Singapore 199018.

1. Service Scope and Platform Usage Rules

Jln Sultan Garden operates this e-commerce platform to sell a curated range of gardening supplies including pruning tools, plant labels, horticultural sprayers, garden trowels, and complementary gardening accessories to customers globally, with our primary operations based in Singapore. All services we provide on the website are intended for personal, non-commercial use by individual home gardeners, unless you obtain separate written commercial authorization from our management team. We reserve the right to modify, suspend, or discontinue any part of our platform services, product listings, or functional features at any time without prior notice to users, for reasons including but not limited to system maintenance, policy updates, stock adjustments, or compliance with new regulatory requirements.

You agree that during your use of our website, you will not engage in any of the prohibited activities:

  • Copy, reproduce, distribute, or resell any content on our website including product descriptions, imagery, design assets, and gardening guide materials for commercial purposes without our explicit written permission
  • Use automated scripts, crawlers, scrapers, or other unauthorized tools to collect website data, overload our server infrastructure, or interfere with normal operation of our platform
  • Submit false, inaccurate, or misleading personal information when creating an account or placing an order
  • Use our website for any illegal, fraudulent, or unauthorized purpose, including submitting fake payment information or staging fraudulent transaction claims
  • Harass, threaten, or harm our team members, other platform users, or undermine the normal order of our website community interactions
  • Circumvent any platform access restrictions, security measures, or verification systems we implement to protect user accounts and transaction safety.

Any violation of these usage rules will result in immediate temporary or permanent suspension of your account access, and we reserve the right to pursue corresponding legal liability if your actions cause tangible losses to our platform, our team, or other customers.

2. User Account Registration and Security

To access certain exclusive features on our website including order history tracking, saved cart synchronization, pre-filled checkout information, and exclusive member promotions, you may choose to register for a personal My Account profile. You are required to provide accurate, complete, and up-to-date information during the registration process, including your full legal name, valid email address, contact phone number, and accurate shipping details. You are solely responsible for updating your account information promptly if any of your details change later, to ensure we can reach you for order related notifications and deliver your purchased gardening tools to your correct address.

You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities that occur under your registered account. You must immediately notify our support team if you discover any unauthorized access to your account, credential leaks, or suspicious account activities. Our team will assist you to reset your login credentials and conduct a security check for any transactions conducted without your authorization. We will not be liable for any direct or indirect losses caused by your failure to properly secure your account, share your password with third parties, or fail to report unauthorized access in a timely manner.

We reserve the absolute right to reject new account registration requests, or suspend or terminate existing registered accounts at our sole discretion, if we determine that the account information you submitted is false, you have violated the provisions of these Terms of Service, or your account activities pose a security risk to our platform and other users.

3. Product Information, Pricing, and Order Acceptance

We have taken all reasonable efforts to display the product details of every gardening tool on our website as accurately as possible, including product photos, function descriptions, size specifications, material information, and applicable usage scenarios. However, due to differences in individual device screen display settings, we cannot 100% guarantee that the color, texture, and appearance of the product you see on your screen will be completely identical to the physical item you receive. All product descriptions on our platform are for reference only, and do not constitute a legally binding warranty outside of the explicit product quality guarantees we specify.

All prices listed on our website are denominated in Euros, and do not include applicable local sales tax, customs duties, import fees, or shipping charges unless explicitly marked otherwise. We reserve the right to adjust product prices on our website at any time, without prior notice, to reflect changes in raw material costs, logistics expenses, market demand, or promotional activity arrangements. Even if we adjust pricing after you place your order, the price displayed on the checkout page at the moment you complete payment will remain the valid final price for your order.

All orders you submit on our website constitute a formal purchase offer to us. We reserve the right to verify and accept or reject your order after you complete payment. Our formal order acceptance takes effect only when we send you the explicit shipping confirmation email, to notify you that your purchased items have been dispatched from our warehouse. In rare cases where a product you have ordered is confirmed to be out of stock, or there are obvious pricing errors on our website caused by system bugs or manual input mistakes, we will contact you within 2 business days to inform you of the situation, and offer you the options to wait for restock, switch to an equivalent alternative gardening tool, or cancel the order to receive a full refund with no processing fees. We will not be obligated to provide products at incorrectly listed erroneous prices.

4. Payment Terms

All payments for orders on our website can be completed through the supported payment methods displayed on our checkout page, which include major global credit cards, debit cards, and trusted third-party secure online payment platforms. By submitting your payment information during checkout, you confirm that you are legally authorized to use the selected payment method, and that all billing information you provide is accurate and complete.

We do not store full sensitive payment details such as complete credit card numbers on our own internal servers. All payment processing is handled by our PCI-DSS compliant trusted payment service providers, to ensure the full security of your financial data. All payment transactions are subject to verification checks from both our platform and your payment issuer, to prevent fraudulent payment activities. If your payment is flagged for additional verification, our support team may contact you to confirm your order details before proceeding with order processing. All charges for your order will be billed to you at the moment our order system confirms your payment is successfully authorized, no later than the moment we dispatch your order from our warehouse.

5. Intellectual Property Rights

All content published on Jln Sultan Garden, including but not limited to website page design layout, original text content, product photographs, video demonstration materials, brand logos, trademark elements, gardening guide articles, and website software code, is the exclusive intellectual property of Jln Sultan Garden. These works are protected by international copyright law, trademark regulations, and other relevant intellectual property treaties. You are not permitted to copy, modify, distribute, publicly display, republish, or use any of our intellectual property content for commercial or non-commercial purposes without obtaining our prior explicit written authorization.

You may not use our brand name, registered trademarks, or product names in any manner including but not limited to registering domain names, social media accounts, keyword advertisements, or creating derivative works that could cause confusion among customers, or mislead the public to believe that such usage has received our official endorsement. Any infringement of our intellectual property rights will constitute a material violation of these Terms of Service, and we reserve the right to take all necessary legal measures to protect our legitimate rights and interests, including requesting that you immediately cease all infringing activities, and claim compensation for all losses caused by your infringement actions.

6. User Conduct and Prohibited Activities

When accessing and using our website, you agree that you will not:

  • Use our platform to post, transmit, or distribute any content that is illegal, harmful, threatening, abusive, defamatory, invasive of other people’s privacy, vulgar, or otherwise morally objectionable
  • Impersonate any other person, entity, or falsely state or misrepresent your affiliation with any individual or organization when interacting with our platform or other users
  • Upload or transmit any malicious software, viruses, worms, or harmful code that may damage our server infrastructure, or interfere with the normal operation of our website
  • Collect or store personal information of other platform users without their explicit consent, for any unauthorized purpose
  • Interfere with or disrupt the normal operation of our website, the server networks that host our platform, or violate any regulations, policies, or procedures of such network facilities
  • Submit fake reviews, false feedback, or maliciously manipulate product review ratings to mislead other customers about the performance and quality of our gardening tools
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our website platform software, unless such activity is explicitly permitted by applicable mandatory laws.

If we determine that your activities violate any of the above provisions, we have the right to immediately restrict your access to our website, terminate your user account, and reserve the right to report relevant situations to law enforcement authorities if your actions involve suspected illegal crimes.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Jln Sultan Garden, our team members, directors, operators, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website services, including but not limited to loss of profits, loss of business reputation, data loss, equipment damage, or any other intangible losses. This limitation of liability applies regardless of whether we have been advised of the possibility of such damages in advance.

In no event shall our total aggregate liability to you for any and all claims arising in connection with your use of our platform or any purchased product exceed the total actual amount you paid to us for the specific order that gives rise to the claim. Certain jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for consequential damages, so some of the above limitations may not fully apply to you based on the local laws applicable to your region.

8. Indemnification

You agree to fully indemnify, defend, and hold harmless Jln Sultan Garden, our officers, directors, employees, agents, and business partners from all losses, expenses, damages, liabilities, and legal fees that arise from or are related to: your violation of any provision of these Terms of Service, your infringement of the rights of any third party including intellectual property rights and personal privacy rights, your misuse of the products you purchased from our website, or any content that you submitted, uploaded, or transmitted through our platform. We reserve the right to assume exclusive control of any legal proceedings that require you to provide indemnification to us, in which case you agree to cooperate with us to assert any available defenses.

9. Modifications to Terms of Service

We may periodically update and revise these Terms of Service at any time to reflect adjustments to our business operations, new legal regulatory requirements, changes to our service processes, or product iteration updates. When we make material changes to these terms, we will update the effective date at the top of this document, and post a prominent notification on the homepage of our website for no less than 7 consecutive days before the revised terms officially take effect. Your continued access to and use of our website after the effective date of the updated Terms of Service will be deemed as your full acceptance of the revised provisions. If you do not agree to the updated terms, you must immediately stop using all services on our platform.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or relating to these terms, your use of our website, or any transaction you complete on our platform shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 days, both parties agree that the exclusive jurisdiction for all related legal proceedings shall be the courts located in Singapore.

11. Severability

If any provision of these Terms of Service is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions of these terms shall remain in full force and effect, and shall not be affected or impaired in any way. The invalid provision shall be replaced by a valid provision that most closely matches the original intention of the original invalid clause, to the maximum extent permitted by applicable law.

12. Entire Agreement

These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy that are accessible on our website, constitute the entire complete agreement between you and Jln Sultan Garden, and supersede all prior oral or written understandings, agreements, or arrangements related to your use of our e-commerce platform. No modification, waiver, or amendment to these terms shall be valid unless it is issued in written form and signed by an authorized representative of our management team.

If you have any inquiries, suggestions, or concerns regarding any clause within these Terms of Service, please do not hesitate to contact our support team through the following official channels at any time:

Our team will respond to your message within 24 business hours, and work with you to resolve all questions and concerns to ensure you enjoy a smooth, pleasant experience browsing our thoughtfully crafted gardening tools and building your gentle, sustainable long term gardening habit with us.