200 Jln Sultan, Singapore 199018

[email protected]

Jln Sultan Garden

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Shipping Policy

Effective Date: November 1, 2026

Welcome to the official Shipping Policy of Jln Sultan Garden. As a team of passionate gardening lovers dedicated to curating reliable, user-friendly tools for backyard hobbyists and daily home gardeners, we design every logistics process to get your pruning snips, plant labels, garden sprayers, trowels, and other gardening supplies to your door in perfect condition, as quickly as possible. This policy clearly outlines all details related to our order shipping procedures, delivery timelines, shipping fee structures, tracking mechanisms, and related post-shipment rules, to help you shop with full clarity and confidence. If you have any questions that are not covered in the terms below, you may reach our support team anytime via email at [email protected], by phone at +65 9272 3920, or visit our physical location at 200 Jln Sultan, Singapore 199018.

1. Order Processing Timeline

All submitted orders will go through a standard pre-shipment verification and preparation process before dispatch:

  • Our team will confirm your order payment validity, item stock status, and shipping address accuracy within 1 to 2 business days after you complete checkout. Orders placed after 6PM Singapore Time on weekends or local public holidays will be processed on the next following business day.
  • For in-stock gardening tools in our warehouse, our packing team will conduct a full item quality check to confirm no manufacturing defects, carefully pack the product with shockproof protective wrapping to avoid transit damage, and arrange handover to our selected courier partner within 2 business days after order confirmation. We will send you an order confirmation email immediately when your order processing begins, and a separate shipping notification as soon as your parcel is dispatched from our warehouse.
  • In the rare case that an ordered product is temporarily out of stock, our support team will contact you within 2 business days to inform you of the estimated restock and dispatch timeline, and offer you the options to wait for restock, switch to an alternative equivalent gardening tool, or cancel the order for a full store credit with no additional fees.

2. Shipping Coverage and Delivery Timelines

We currently support shipping services to multiple regions, with clearly stated estimated delivery windows for each service tier:

  • ‌Local Singapore Domestic Shipping‌: We provide free standard shipping for all orders with a total value over €45 across our full gardening tool collection, which will be delivered to your provided Singapore address within 2 to 4 business days after dispatch. For orders below the €45 threshold, a flat standard shipping fee of €3.99 will be applied during checkout. We also offer an expedited same-day delivery option for orders placed before 12PM Singapore Time, at a flat fee of €8.99, for customers who need their gardening tools for an immediate planting or maintenance project.
  • ‌International Shipping to Neighboring Southeast Asian Regions‌: We ship to Malaysia, Indonesia, Thailand, and Vietnam with our partnered reliable cross-border couriers. Standard international shipping takes 7 to 12 business days after dispatch, with a calculated rate based on your order total weight, starting from €8.99 for light items like plant labels and small trowels. The maximum delivery timeline for these regions will not exceed 14 business days under normal circumstances.
  • For all international destinations outside Southeast Asia, customers may contact our support team for a custom shipping quote, and we will arrange a suitable courier solution based on your location and the size of your order. Please note that any customs duties, import taxes, or clearance fees levied by your local government for international shipments are the sole responsibility of the customer, and these fees are not included in the product price or shipping fee charged by our website.

All estimated delivery timelines are calculated from the date your order is dispatched, not the order submission date. Timelines are non-guaranteed only in cases of uncontrollable external delays such as extreme severe weather events, local public health restrictions, unforeseen courier operational disruptions, or customs clearance processing delays that fall outside our reasonable control.

3. Order Tracking and Delivery Confirmation

Once your parcel is dispatched, we will send a full shipping notification email to your registered email address immediately, which includes your unique courier tracking number and a direct link to the courier’s official tracking page. You can enter this tracking number on our website’s dedicated “Order Tracking” section under the My Account panel, to view real-time updates of your parcel’s location, estimated delivery time, and delivery status at any time, no extra sign-up is required.

We highly recommend that customers carefully inspect the outer packaging of your parcel for any obvious signs of damage before signing for delivery. If you find the packaging is severely crushed, torn, or water-damaged, you have the right to refuse to sign for the parcel, and immediately contact our support team. We will arrange for the item to be returned to our warehouse at our cost, and then dispatch a brand new replacement product to you at no extra charge. All successfully delivered orders marked as “signed for” by the courier will be confirmed as successfully received, if you do not notify us of missing parcels or obvious delivery damage within 24 hours after the courier marks the order as delivered.

4. Shipping Exceptions and Related Rules

  • If you provide an incorrect, incomplete, or outdated shipping address at checkout that causes the parcel to be returned to our warehouse, you will need to cover the cost of a second re-dispatch shipping fee if you wish us to re-send the order to the corrected valid address.
  • We are not responsible for delayed shipments caused by incorrect recipient information provided at checkout, or missed delivery attempts that occur when no one is available to receive the parcel at your specified address during the courier’s scheduled delivery window.
  • For partial shipments: in cases where you place an order for multiple items, and some of the items are temporarily out of stock, we may choose to ship the in-stock items first at no extra shipping cost for you, and ship the remaining out-of-stock items once they are restocked, with zero additional shipping charges for the second dispatch. Our team will always notify you in advance before splitting an order into partial shipments, to confirm you agree with this arrangement.

If you have any additional questions about our shipping arrangements, delivery timelines, or need help locating your tracking information, feel free to reach out to our customer support team at any time:

Our team will respond to all shipping related inquiries as quickly as possible, to make sure your new gardening tools arrive at your home smoothly, ready to support your next warm planting moment.